{"id":1207,"date":"2025-09-22T11:03:57","date_gmt":"2025-09-22T11:03:57","guid":{"rendered":"http:\/\/customerlaunchpad.eu\/?page_id=1207"},"modified":"2025-10-10T12:16:10","modified_gmt":"2025-10-10T10:16:10","slug":"about","status":"publish","type":"page","link":"https:\/\/customerlaunchpad.eu\/fr\/about\/","title":{"rendered":"About"},"content":{"rendered":"
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who we are<\/p>

About Customer Launchpad & Founder Gordon Langmann<\/h1><\/div>

Customer Launchpad<\/strong>, founded and led by Gordon Langmann, provides specialized interim management and fractional executive services<\/a> to help PE\/VC-backed scaleups transform their support organizations.

With Gordon’s 15+ years of hands-on experience scaling complex organizations from startup to global enterprise with \u20ac100M+ ARR, we specialize in rapid after-sales transformation across SaaS, Tech, Payments, and Financial Services in DACH, French and European markets. This includes services to US-American companies who want to establish or optimize their EMEA operations.

Gordon is based in Germany, Cologne Region.
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europe and emea<\/p>

Why EMEA is different<\/h2><\/div>

European markets present unique challenges that require specialized expertise. Cultural nuances in customer relationship management vary significantly across Germany, DACH, France and the rest of Europe, where relationship-building cycles tend to be longer and communication styles more formal than US markets.

Regulatory considerations add another layer of complexity, with GDPR data privacy requirements, PSD2 payment regulations, BaFin financial compliance, the Digital Services Act (DSA), AI Act, and various local requirements that must be navigated carefully in customer success operations.

Language and localization challenges become critical when scaling support across multiple European markets, requiring not just translation but cultural adaptation of processes and communications. Different business practices and decision-making processes mean that what works in Silicon Valley often needs significant modification for European corporate environments. Additionally, market timing and competitive landscape understanding requires deep local knowledge to position customer success initiatives effectively and avoid cultural missteps that can damage client relationships.

This European complexity is exactly why companies need specialized interim leadership with proven EMEA experience rather than trying to adapt US-focused customer success playbooks.
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background<\/p>

Notre Expertise<\/h2><\/div>

Founded by Gordon Langmann<\/strong> with 15+ years providing interim management and fractional executive services across customer success and account management organizations from startup to \u20ac100M+ ARR

Proven track record<\/strong> through Gordon’s interim and permanent executive experience scaling customer success operations across EMEA markets, including Digital River (\u20ac100M ARR portfolio), Sport Alliance Group (8,000+ B2B clients), and regulated financial services (2,500 B2B2C clients).

Deep expertise<\/strong> in interim customer success management and permantent leadership for SaaS customer success and customer experience, FinTech account management, payments, financial services, global ecommerce and subscriptions.

Hands-on approach<\/strong> with Gordon leading implementation of strategy, processes, AI and automation in customer operations, achieving 40% efficiency improvements

Board-level strategic<\/strong> thinking combined with Gordon’s interim executive operational execution

Proven interim management methodology<\/strong> for rapid transformation and sustainable handoffs

Multilingual capabilities<\/strong> – Gordon’s native German, fluent English and French enable seamless European operations

Advanced education<\/strong> – Gordon’s Masters in International Technical Communications (Engineering\/ Communications dual degree) ensures technical depth

Specialist network<\/strong> – We may bring in additional experts for AI implementation, technical integrations, and specialized requirements as needed

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Our approach<\/h3>

We believe post-sales should be your strongest revenue driver, not your biggest cost center.
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Gordon begins every engagement with a complete strategic and organizational review, analyzing data and pain points to map your current resources against actual needs. This comprehensive assessment examines existing processes and organizational structures, leading us to create, recreate, or evolve strategy, processes, roles, touchpoints, handovers, and communication flows based on what we discover.

Through analytics and strategic use of AI, automation, and data-driven processes, we help organizations achieve massive efficiency gains while dramatically improving customer outcomes. We work closely with your product, sales, marketing, legal, and other teams, ensuring strategic alignment toward a common vision where “customer success” becomes a company-wide target.

Our exact approach is fully customized to your organization’s specific pain points and company culture, ensuring sustainable transformation that fits your unique context.<\/p><\/div>\n<\/div>\n\n\n\n

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What makes us different<\/h3>

We take an interim leadership approach where Gordon joins your team to execute directly, not just advise.<\/strong>

Our methodology prioritizes AI and automation solutions while leveraging Gordon’s deep German, DACH, French and European market expertise that US-focused consultants lack. Every process change is driven by measurable business impact, and we bring in technical specialists when needed for implementation.

Our approach scales flexibly – Gordon works solo on many engagements or leads small teams for complexer transformations, adapting to your specific needs. Most importantly, we ensure sustainable handoffs, empowering your team, incl. documenting all processes and transferring complete knowledge to your permanent team, so improvements continue long after the engagement ends.<\/p><\/div>\n\n\n\n

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At Customer Launchpad, we believe that proactive customer success is the key to sustainable growth. Our commitment is to empower businesses through strategy, innovation and data insights.<\/p><\/div>

\u2014 Gordon Langmann, Founder & CEO<\/p><\/div><\/div><\/div>\n<\/div>\n\n\n\n

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Join Us Today<\/p>

Transform Your Customer Success Journey with Us! <\/h1><\/div>

Whether you need to optimize Customer Success, Professional Services, Support Operations, or create a unified customer experience across teams, we have the expertise to transform your customer operations.<\/p>

Get Started<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

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