{"id":1205,"date":"2025-09-22T11:03:56","date_gmt":"2025-09-22T11:03:56","guid":{"rendered":"http:\/\/customerlaunchpad.eu\/?page_id=1205"},"modified":"2025-12-30T11:33:15","modified_gmt":"2025-12-30T10:33:15","slug":"home","status":"publish","type":"page","link":"https:\/\/customerlaunchpad.eu\/fr\/","title":{"rendered":"Home"},"content":{"rendered":"
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customer launchpaD<\/p>

Transformez votre post-sales en moteur de croissance
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Customer Launchpad, fond\u00e9 et dirig\u00e9 par Gordon Langmann, accompagne les scale-ups SaaS et Tech en Europe\u2014notamment celles soutenues par des fonds de PE et VC\u2014dans la transformation de leurs \u00e9quipes post-sales.\nNotre mission : faire \u00e9voluer des \u00e9quipes support r\u00e9actives en v\u00e9ritables moteurs de croissance strat\u00e9gique.\nFort de plus de 20 ans d'exp\u00e9rience internationale, dont 15 ann\u00e9es \u00e0 piloter des transformations Customer Success \u00e0 travers l'Europe, nous intervenons en management de transition et conseil sp\u00e9cialis\u00e9 pour g\u00e9n\u00e9rer des r\u00e9sultats mesurables. .<\/strong>.<\/p><\/div><\/div><\/div>\n\n\n\n

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Get Started<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n
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R\u00e9sultats cl\u00e9s obtenus :<\/p><\/div>

- 120%+ de Net Revenue Retention
- 30% de r\u00e9duction du churn
- 50% d'acc\u00e9l\u00e9ration de l'onboarding client
- 40% d'am\u00e9lioration de l'efficacit\u00e9 via IA et automatisation
- +20 points NPS (de 25 \u00e0 45)
- Gestion de portefeuilles de 20 \u00e0 80M\u20ac ARR
- Transformation de 8 000+ clients B2B
- Optimisation d'\u00e9quipes de 5 \u00e0 120 ETP
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Notre Expertise<\/p>

Services complets pour Customer Success et Exp\u00e9rience Client<\/h2><\/div>\n\n\n\n
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01<\/h3>

Interim Chief Customer Officer \/ Directeur G\u00e9n\u00e9ral Customer<\/span>

Revue compl\u00e8te et restructuration de l'organisation post-sales. Leadership ex\u00e9cutif \u00e0 temps plein, d\u00e9veloppement strat\u00e9gique, construction d'\u00e9quipes, impl\u00e9mentation IA, int\u00e9gration cross-fonctionnelle.

R\u00e9sultats types : 120%+ NRR, 30-50% de gains d'efficacit\u00e9 support<\/span><\/h4><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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02<\/h3>

Interim Head of Customer Success:<\/span>

Build a data-driven proactive customer success function from ground up or evolve existing team. Rapid implementation of processes, technology and team training with sustainable handoff.

Typical results: CS function operational in 90 days, clear revenue accountability<\/span><\/h4><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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03<\/h3>

Fractional Head of CS\/Operations:<\/span>

Ongoing Head of Customer Success, Head of Operations, Professional Services support (2-3 days a week). Perfect for continuous optimization and scaling guidance.

Typical results: Sustained growth, leadership enablement, operational excellence and profitability improvements<\/span><\/h4><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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04<\/h3>

Spot Consultancy \/ Sparring Partner

Come in to address particular challenges in the customer journey and\/or act as a sparring partner to your customer leader.<\/span>

Typical results: Improved processes, alignment, playbooks, organization and team capabilities. Key customer relations stabilized.<\/span><\/h4><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n
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View All Services<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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Who We Are<\/p>

Empowering Customer Success Across Europe<\/h2><\/div>\n\n\n\n
\"gordon<\/div>

Gordon Langmann, Founder & CEO<\/p><\/div>

Consultant and Interim Leader<\/p><\/div><\/div>\n<\/div>\n\n\n\n

CUSTOMERLAUNCHPAD.EU<\/p><\/div>

Customer Launchpad, founded and led by Gordon Langmann, provides specialized interim management and fractional executive services for companies ready to transform their customer-facing operations. We work embedded within your organization to drive strategic change, whether you need a complete after-sales overhaul or targeted improvements to specific customer journey elements.<\/p>

Read More<\/span><\/a><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n
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+<\/span><\/span>%<\/span><\/div>
Net Revenue Retention<\/div><\/div>\n<\/div>\n\n\n\n
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+<\/span><\/span>%<\/span><\/div>
Churn Reduction<\/div><\/div>\n<\/div>\n\n\n\n
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B2B Clients<\/div><\/div>\n<\/div>\n\n\n\n
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\u20ac<\/span><\/span>M<\/span><\/div>
ARR Managed<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ready to Elevate?<\/p>

Let Us Transform Your Customer Success Strategy Today!<\/h2><\/div>\n\n\n\n
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Get Started<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n
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What are we solving?<\/p>

The challenge with Customer Success and Post-Sales<\/h2><\/div>\n\n\n\n
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Blind Spots in Customer Intelligence<\/h3><\/div>

Fragmented data across disconnected systems means no unified view of customer health.

Support, sales, and product touchpoints exist in isolation. When customers churn, teams are shocked: “But they seemed happy!”<\/p><\/div><\/div>\n\n\n\n

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Critical Support Mislabeled as Customer Success<\/h3><\/div>

Many companies rename their essential support function “Customer Success” without understanding the distinction. Support is reactive and vital for satisfaction; CS is proactive, strategic, and commercially accountable with analytical CSMs driving growth outcomes.
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Overloaded Teams Without Strategy<\/h3><\/div>

CSMs juggle everything from SMB to Enterprise accounts with no clear playbooks, KPIs, or technology optimization. The “do-it-all” approach leads to burnout and mediocre outcomes across the board.
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Departmental Silos Block Customer Experience<\/h3><\/div>

Sales, onboarding, professional services, support, product, and CS operate as separate kingdoms. Unclear handovers, conflicting goals, and no shared revenue accountability create a fractured customer journey.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Join Us Today<\/p>

Transform Your Customer Success Journey with Us! <\/h1><\/div>

Whether you need to optimize Customer Success, Professional Services, Support Operations, or create a unified customer experience across teams, we have the expertise to transform your customer operations.<\/p>

Get Started<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

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