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Let’s discuss how we can enhance your customer experience, optimize your processes and strategy and create a powerful after-sales organization accountable for driving revenue growth for your company.
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Common Questions
I create clear aligned strategy, processes and efficient high-performing organizations focussed on business value, retention and growth. This includes efficiency improvements through automation and AI and enablement of resources.
I serve as an interim Chief Customer Officer or Leader of Customer Success, Operations or Professional Services, providing leadership and strategic direction to enhance customer-facing initiatives and operations, helping you to scale fast and efficiently.
My focus is primarily on the European market, with a strong foothold in Germany/DACH and France, helping companies navigate the unique challenges and opportunities in this region.
I have extensive extensive experience leading and driving forward EMEA business for global US-based companies, too.
I work in English, French or German.
I design processes and systems that are adaptable and scalable, ensuring your customer success and operations can grow alongside your business.
My primary focus are PE/VC-backed SaaS and Tech scaleups, helping them optimize customer onboarding, support, and overall success strategies.
I am open to other types of businesses too.
Join Us Today
Whether you need to optimize Customer Success, Professional Services, Support Operations, or create a unified customer experience across teams, we have the expertise to transform your customer operations.