Our approach
We believe post-sales should be your strongest revenue driver, not your biggest cost center.
Gordon begins every engagement with a complete strategic and organizational review, analyzing data and pain points to map your current resources against actual needs. This comprehensive assessment examines existing processes and organizational structures, leading us to create, recreate, or evolve strategy, processes, roles, touchpoints, handovers, and communication flows based on what we discover.
Through analytics and strategic use of AI, automation, and data-driven processes, we help organizations achieve massive efficiency gains while dramatically improving customer outcomes. We work closely with your product, sales, marketing, legal, and other teams, ensuring strategic alignment toward a common vision where “customer success” becomes a company-wide target.
Our exact approach is fully customized to your organization’s specific pain points and company culture, ensuring sustainable transformation that fits your unique context.
What makes us different
We take an interim leadership approach where Gordon joins your team to execute directly, not just advise.
Our methodology prioritizes AI and automation solutions while leveraging Gordon’s deep German, DACH, French and European market expertise that US-focused consultants lack. Every process change is driven by measurable business impact, and we bring in technical specialists when needed for implementation.
Our approach scales flexibly – Gordon works solo on many engagements or leads small teams for complexer transformations, adapting to your specific needs. Most importantly, we ensure sustainable handoffs, empowering your team, incl. documenting all processes and transferring complete knowledge to your permanent team, so improvements continue long after the engagement ends.