customer launchpaD
Transform Your After-Sales Into a Revenue Engine
Founded and led by Gordon Langmann, Customer Launchpad helps PE/VC-backed SaaS and Tech scaleups transform their after-sales organizations from reactive cost centers into strategic revenue engines. With over 20 years of international experience, including 15+ years leading customer success transformations across DACH, France and Europe, we deliver measurable results through specialized interim management and consulting services.
Key Metrics Achieved:
– 120%+ Net Revenue Retention
– 30% Churn Reduction
– 50% Faster Customer Onboarding
– 40% Efficiency Improvement through AI and automation
– 20+ NPS Point Improvement (25 to 45)
– €20 – 80M ARR Portfolio Management
– 8,000+ B2B Client Transformation
– Optimized teams from 5 – 120 FTEs
Our Expertise
Comprehensive Services for Customer Success & Customer Experience
01
Interim CCO Services:
Complete post-sales organization review and restructure. Full-time executive leadership, strategy development, team building, AI implementation, cross-functional integration.
Typical results: 120%+ NRR, 30-50% support efficiency gains
02
Interim Head of Customer Success:
Build a data-driven proactive customer success function from ground up or evolve existing team. Rapid implementation of processes, technology and team training with sustainable handoff.
Typical results: CS function operational in 90 days, clear revenue accountability
03
Fractional Head of CS/Operations:
Ongoing Head of Customer Success, Head of Operations, Professional Services support (2-3 days a week). Perfect for continuous optimization and scaling guidance.
Typical results: Sustained growth, leadership enablement, operational excellence and profitability improvements
04
EMEA Expansion and Leadership:
Scale and optimize US existing client business (or head of EMEA as a region) in European markets, with local expertise. Regulatory compliance, cultural adaptation and multi-language operations.
Typical result: Successful market entry and optimization, localized and compliant.
Who We Are
Empowering Customer Success Across Europe
Gordon Langmann, Founder & CEO
Consultant and Interim Leader
CUSTOMERLAUNCHPAD.EU
Customer Launchpad, founded and led by Gordon Langmann, provides specialized interim management and fractional executive services for companies ready to transform their customer-facing operations. We work embedded within your organization to drive strategic change, whether you need a complete after-sales overhaul or targeted improvements to specific customer journey elements.
Ready to Elevate?
Let Us Transform Your Customer Success Strategy Today!
What are we solving?
The challenge with Customer Success and Post-Sales
Blind Spots in Customer Intelligence
Fragmented data across disconnected systems means no unified view of customer health.
Support, sales, and product touchpoints exist in isolation. When customers churn, teams are shocked: “But they seemed happy!”
Critical Support Mislabeled as Customer Success
Many companies rename their essential support function “Customer Success” without understanding the distinction. Support is reactive and vital for satisfaction; CS is proactive, strategic, and commercially accountable with analytical CSMs driving growth outcomes.
Overloaded Teams Without Strategy
CSMs juggle everything from SMB to Enterprise accounts with no clear playbooks, KPIs, or technology optimization. The “do-it-all” approach leads to burnout and mediocre outcomes across the board.
Departmental Silos Block Customer Experience
Sales, onboarding, professional services, support, product, and CS operate as separate kingdoms. Unclear handovers, conflicting goals, and no shared revenue accountability create a fractured customer journey.
Join Us Today
Transform Your Customer Success Journey with Us!
Whether you need to optimize Customer Success, Professional Services, Support Operations, or create a unified customer experience across teams, we have the expertise to transform your customer operations.